twbet Privacy Policy

01 Introduction

twbet ("we", "us", "our") is deeply committed to protecting the privacy and personal data of every player who registers and plays on our platform. This Privacy Policy describes how twbet collects, uses, stores, discloses, and safeguards personal information in connection with the twbet online gaming platform accessible at twbet.bio (the "Platform"), including any associated mobile applications or services.

This Policy applies to all users of the twbet Platform, including registered players, visitors browsing our website, and individuals who contact our customer support team. It should be read together with our Terms & Conditions and Responsible Gaming Policy, both of which are available on this site.

If you have questions about any aspect of this Privacy Policy, our Data Protection team is available 24/7 via live chat on the Platform or by writing to us at the contact details provided in Section 14.

02 Who We Are

twbet is an online gaming platform operating under PAGCOR guidelines, offering Filipino players a comprehensive range of gaming products including live dealer casino, slot games, bingo, e-sports betting, and specialty games. twbet is the data controller responsible for your personal information collected through the Platform.

twbet has appointed a Data Protection Officer (DPO) as required under the Philippine Data Privacy Act of 2012 and its Implementing Rules and Regulations. Our DPO oversees all data protection matters and serves as the primary point of contact for privacy enquiries and NPC compliance reporting.

03 Personal Data We Collect

3.1 Identity & Account Information

When you register for a twbet account, we collect:

• Full legal name (as it appears on your government-issued ID);
• Date of birth (used to verify you are 21 years of age or older);
• Gender;
• Residential address (including barangay, city/municipality, and province);
• Valid Philippine mobile number;
• Active email address;
• Username and encrypted account password.

3.2 Identity Verification (KYC) Documents

As required under Philippine AML regulations and PAGCOR compliance obligations, twbet may request copies of the following documents to verify your identity before processing withdrawals or large transactions:

• PhilSys National ID, Philippine Passport, SSS ID, UMID, driver's licence, PRC ID, or voter's ID — any valid Philippine government-issued photo identification;
• Proof of residential address (e.g., utility bill or bank statement issued within the past 90 days);
• Proof of payment method ownership (e.g., screenshot of GCash or PayMaya account registered in your name).

3.3 Financial & Transaction Data

twbet records all financial transactions conducted through the Platform, including deposit amounts, withdrawal requests, payment method references (e.g., GCash account number, BPI/BDO account details), transaction timestamps, and transaction status. Full payment card numbers are never stored on twbet servers — card transactions are handled exclusively by PCI-DSS compliant payment processors.

3.4 Gaming Activity Data

twbet records your gaming activity on the Platform, including games played, bet amounts, win/loss outcomes, session duration, and frequency of play. This data is used for account management, game dispute resolution, responsible gaming monitoring, and regulatory reporting purposes.

3.5 Technical & Device Data

When you access the twbet Platform, we automatically collect:

• IP address and approximate geolocation (country/region level);
• Device type, operating system, and browser version;
• Session start/end timestamps;
• Referring URL and pages visited within the Platform;
• Cookie identifiers and similar tracking technologies (see Section 8).

3.6 Communications Data

When you contact twbet's customer support team via live chat, email, or any other channel, we retain records of those communications — including the content of messages and the date and time of contact — for quality assurance, training, and dispute resolution purposes.

04 How We Collect Your Data

twbet collects personal data through the following channels:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or update your account settings;
• Automatically — through cookies, web beacons, server logs, and analytics tools when you browse or interact with the Platform;
• From third-party payment processors — transaction confirmation data received from GCash, PayMaya, BPI, BDO, Metrobank, and other payment partners when you conduct financial transactions;
• From identity verification services — confirmation data from third-party KYC service providers used to validate government-issued IDs and prevent fraud;
• From game providers — session data and outcome records transmitted by our licensed third-party game providers for the purposes of auditing and dispute resolution.

05 How We Use Your Personal Data

twbet processes your personal data for the following purposes:

• Account creation and management — to register, verify, and maintain your twbet player account;
• Identity verification and KYC compliance — to confirm your identity, verify your age (21+ requirement), and meet our anti-money laundering obligations;
• Payment processing — to process deposits and withdrawals through your chosen payment method;
• Gaming services delivery — to provide access to all games and features on the Platform and to record game outcomes for audit purposes;
• Responsible gaming — to monitor gaming behaviour, flag potential signs of problem gambling, and enforce self-exclusion or deposit limits you have set;
• Customer support — to respond to enquiries, resolve disputes, and provide technical assistance;
• Fraud prevention and security — to detect, investigate, and prevent fraudulent activity, multi-accounting, bonus abuse, and other prohibited conduct;
• Regulatory compliance — to fulfil reporting obligations to PAGCOR, the Anti-Money Laundering Council (AMLC), and the National Privacy Commission (NPC) as required by Philippine law;
• Platform improvement — to analyse usage patterns, identify technical issues, and improve the functionality and user experience of the Platform;
• Marketing communications — to send you promotional offers, bonus notifications, and Platform updates, where you have consented to receive such communications (you may opt out at any time).

06 Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, twbet processes your personal data on the following legal bases:

• Contractual necessity — processing required to fulfil our obligations under the Terms & Conditions you agreed to upon registration (e.g., account management, payment processing, game delivery);
• Legal obligation — processing required to comply with applicable Philippine laws and regulations, including the Anti-Money Laundering Act (AMLA), PAGCOR licensing conditions, and the Data Privacy Act itself;
• Legitimate interests — processing carried out for twbet's legitimate business interests, including fraud prevention, platform security, and responsible gaming monitoring, where these interests do not override your fundamental privacy rights;
• Consent — processing for marketing communications and optional analytics, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

07 Sharing Your Personal Data

twbet does not sell your personal data. We may share your information with the following categories of third parties strictly on a need-to-know basis and under binding confidentiality and data protection agreements:

• Payment processors — GCash, PayMaya, BPI, BDO, Metrobank, and other licensed payment service providers, to process your financial transactions;
• Identity verification providers — licensed KYC and AML screening services used to verify player identity and screen against sanctions lists;
• Game providers — licensed third-party game studios and live dealer platform operators, who receive session data necessary to deliver games and resolve disputes;
• IT and infrastructure providers — cloud hosting, data storage, and cybersecurity service providers who process data on twbet's behalf under strict data processing agreements;
• Regulatory authorities — PAGCOR, the Anti-Money Laundering Council (AMLC), and the National Privacy Commission (NPC), where disclosure is required by law or pursuant to a lawful regulatory directive;
• Law enforcement — Philippine law enforcement agencies, where disclosure is required pursuant to a valid court order, subpoena, or lawful demand.

08 Cookies & Tracking Technologies

twbet uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit our website. The following categories of cookies are used:

• Strictly necessary cookies — essential for the Platform to function, including maintaining your login session and remembering your language and region preferences. These cannot be disabled.
• Performance and analytics cookies — used to measure how players interact with the Platform, identify pages with high error rates, and improve overall performance. Data collected is aggregated and anonymised where possible.
• Functional cookies — used to remember your preferences (e.g., preferred payment method, game lobby layout settings) to provide a more personalised experience.
• Marketing cookies — used to track whether you arrived at twbet via a promotional link and to measure the effectiveness of our marketing campaigns. These are only placed where you have consented.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of parts of the Platform. For detailed information on the specific cookies used, please refer to our Cookie Notice available on the Platform.

09 Data Retention

twbet retains your personal data for as long as necessary to fulfil the purposes for which it was collected, and in accordance with our legal obligations under Philippine law. The following general retention periods apply:

• Active account data — retained for the duration of your active twbet account relationship;
• Transaction and financial records — retained for a minimum of five (5) years from the date of the transaction, as required under the Anti-Money Laundering Act and PAGCOR regulations;
• KYC and identity documents — retained for a minimum of five (5) years following account closure or the last transaction, whichever is later;
• Gaming activity logs — retained for a minimum of three (3) years for dispute resolution and regulatory audit purposes;
• Customer support communications — retained for two (2) years from the date of the communication;
• Marketing consent records — retained for the duration of your active account and for two (2) years following account closure.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our data disposal procedures.

10 Security Measures

twbet implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers;
• AES-256 encryption for sensitive data stored at rest, including identity documents and financial records;
• Two-factor authentication (2FA) options available for all player accounts;
• Role-based access controls ensuring twbet staff can only access personal data relevant to their specific job function;
• Regular independent security audits and penetration testing of Platform infrastructure;
• 24/7 automated threat monitoring and intrusion detection systems;
• Strict vendor security assessment procedures before engaging any third-party data processor.

11 Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by twbet. These rights may be exercised by contacting our Data Protection Officer via live chat or at the email address in Section 14:

twbet will respond to all verified data privacy requests within thirty (30) calendar days of receipt. In complex cases, this period may be extended by a further thirty (30) days, in which case we will notify you of the extension and the reason for it.

12 Minors — 21+ Platform

If twbet discovers that personal data has been collected from an individual who is under 21 years of age, we will immediately suspend the relevant account, void any balances, and delete the personal data of the minor from our systems as quickly as reasonably practicable. If you are a parent or guardian and believe your child has registered on twbet, please contact our support team immediately via live chat.

13 Changes to This Privacy Policy

twbet reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The "Last Updated" date at the top of this page indicates when the most recent changes were made.

Where changes are material — meaning they significantly affect your rights or how your data is used — twbet will notify registered players via the email address on file and/or via a prominent notice on the Platform prior to the changes taking effect. Your continued use of twbet following such notice constitutes your acceptance of the updated Privacy Policy.

We encourage you to review this page periodically so that you are always informed of the most current version of our privacy practices.

14 Contact Our Data Protection Officer

If you have any questions, concerns, or requests related to this Privacy Policy or the handling of your personal data by twbet, you are welcome to reach out to our Data Protection Officer through the following channels:

• Live Chat — Available 24/7 directly on the twbet Platform. This is the fastest way to reach our Data Protection and support team.
• Email — Write to us at [email protected] (plain text — this is not a clickable link). Please include "Privacy Request" in your subject line for faster routing to our DPO team.

If you are not satisfied with twbet's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines. The NPC handles complaints related to violations of the Data Privacy Act of 2012 and its Implementing Rules and Regulations.